Frequently Asked Questions App Insieme EOC

To gain access, it is necessary to request a personal QR code from the Ente Ospedaliero Cantonale (EOC) and follow the instructions in the document received.

The App is compatible with Android 12.0 and later, and iOS 14.0 and later.

Verify that the store reference country is set to Switzerland or Italy.

For security and data protection reasons, your device must have an unlocking system (PIN, fingerprint, or facial recognition). Set an unlock method in the device settings to be able to use the App.

No, access is via the device's unlocking system (PIN, fingerprint or facial recognition).

• Check that you have installed the latest available version of the App.
• Also check that a VPN (Virtual Private Network) connection is not active, as the App must be able to access the IP address of the device.
• Remember that use is only guaranteed if you are in Switzerland or Italy.

If the problem persists, you can contact the support team by writing to: insieme@eoc.ch.

Contacts the EOC immediately by writing to: insieme@eoc.ch.

You will need to re-register using the same QR code you received previously.

Request a new QR code at an EOC Hospital or at your referring EOC clinic. With the generation of a new code, the previous one will be automatically invalidated.

By selecting "Disconnect Profile," he is permanently logged out of the App. To re-enter you will have to register again with the QR code.

If, on the other hand, he wishes to exit the App temporarily, simply close the App like any other application.

Some appointments may not yet be configured for viewing in the App. If in doubt, please write to: insieme@eoc.ch.

Future appointments in the next 3 months and past appointments up to 3 months prior to today's date.

The notification appears 48 hours before the appointment date in the form of a pop-up on the device.

No, currently the App only allows you to view future and past appointments. For reservations, the referring clinic must be contacted directly.

Due to organizational needs, for some appointments the time does not appear. This is communicated directly by the clinical service at the time of convocation.

Yes, it is possible to manage multiple profiles from one device, subject to legal rules of representation (e.g., for minor children or assisted persons).

Yes, you can use the same QR code to link the profile to multiple devices.

Publication of clinical documentation follows two timelines:

• 4 weeks for standard documents;
• 30 minutes for ER documents, prescriptions and medical certificates.

Contacts the relevant EOC clinical service directly, who can send you the missing documentation on the App.

No. The prescription is valid only if it is signed by the doctor. It is therefore necessary to receive a signed paper copy.

No, this feature is not currently available.